32117 Mercury BALL BEARING, CRANKSHAFT (UPPER)

01May2015
(Revised 25Jun2015)
U-210
A-145
O-168
Before/After
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS, AND POSSIBLY REPAIRING THE ENGINE FOLLOWING TURBOCHARGER FAILURE
1920 PS44723
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44723" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 01May2015 (Revised 08Jun2015) Service Letter. Changes have been made to the Title and Affected Product.
TERMINATION DATE
31May2017
PROBLEM
New engine ECM software is available to offer protection to the turbocharger on cold start. The turbocharger bearing may fail due to oil starvation during rapid acceleration immediately following cold start on certain TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, and TL943C Telehandlers, and C3.4B Industrial Engines in Telehandlers.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
TH336C MJR00158, 233, 241, 244, 247, 251, 259-265, 268, 273-283, 286-288
TH337C DJB00150, 152, 234, 250, 255, 265, 267, 284, 312-316, 318-319, 321-322, 325, 327-328, 330-331, 333, 336, 338, 340-341, 349, 358-359, 362, 369-372, 375-385, 387-393, 396-398, 400-405, 408, 411-414, 416-423, 425-436, 439-441, 443, 445-452, 454, 471-472, 478, 482, 487-492, 494, 496-497, 501-502, 507-508, 531, 533, 536-539, 567, 584-588, 590-591, 594-598, 603, 605-619, 622-625, 628
TH406C GAT00223, 229, 245, 247, 254-255, 257, 260-261, 263-266, 275, 277-279, 287, 292, 294, 296, 301, 303, 306, 309, 311, 314
TH407C MLH00409, 441, 446, 510, 537, 547, 550, 598, 618, 626, 642, 655, 668, 672, 675, 677, 695-696, 729, 750-753, 756, 774, 777, 781, 784, 794-795, 798, 807, 828, 832-833, 841, 859, 871, 882, 890-891, 900, 904, 908, 916, 918, 920, 927, 952, 965-966, 969, 981-982, 987-991, 994-996, 999, 1001-1004, 1006, 1008, 1010, 1014, 1016, 1019, 1028, 1030, 1067, 1069, 1071, 1081-1082, 1084-1085, 1114, 1135, 1141, 1145, 1151-1153, 1155, 1176, 1202-1203, 1205, 1230
TH414C KEK00150-00152, 154, 203, 209-211, 228-393, 396-407
TH417C RRJ00150-00151, 156, 158, 161, 163-164, 167-175, 178-179, 181-182, 184-187, 189-190, 192-251, 253
TH514C MWC00150, 152, 157, 159, 166, 169-170, 177-182, 185, 188, 205-206, 215, 220, 222, 224, 227, 233-235, 237, 240, 244, 248, 250-252, 254-256, 258-261, 281, 285, 289-292, 295-297, 300, 302-319, 321-336, 338, 340, 342-354, 356-494, 496-522, 534, 536
TL642C