89098 Mercury TUBE, WATER (EXTRA LONG)

28Apr2006
U-508
A-503
D-506
O-506
TT-500
Priority
PRODUCT IMPROVEMENT PROGRAM TO REPLACE ENGINE CONTROL SOFTWARE ON CERTAIN C11, C13, AND C15 ON-HIGHWAY TRUCK ENGINES
7620 PI31005
This Program must be administered as soon as possible.When reporting the repair, use "PI31005" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Codeand "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31005" as the Part Number, "7751" as the Group Number,"96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
The SIS version of this letter has been corrected to fix several discrepancies. The changes to the Issue Date, Completion Date, and Termination Date will match what was previously issued through the Dealer Email and Customer Notification Letters.
COMPLETION DATE
TERMINATION DATE
31Oct2006 30Apr2007
PROBLEM
An issue concerning the engine electronic control module(ECM) and software on certain C11, C13, and C15 ACERT on highway truck engines may lead to a situation where the engine will not start and the ECM will no longer communicate with a service tool. The occurrence of this event generally takes place after the truck batteries have been disconnected and reconnected for servicing.
AFFECTED PRODUCT
Model Identification Number
C11 KCA00154-00159, 161-165, 500, 502-512, 514-546, 553-556, 559-679, 681-684, 694-769, 771-1319, 1321-1338, 1340-1343, 1346-1353, 1356-1360, 1362-1365, 1367-1373, 1377, 1379-1382, 1384, 1388, 1391-1395, 1397-1409, 1411, 1413-1416, 1418-1419, 1421, 1423-2256, 2263, 2266-2267, 2277-2317, 2326, 2333, 2337, 2345, 2347, 2351, 2364, 2378-2383, 2393-2397, 2399-2410, 2413-2790, 2792-2900, 2902-2915, 2917-2926, 2928-2932, 2935-2936, 2938-2940, 2942-2943, 2945-2946, 2948-2952, 2954-2956, 2958, 2960-2962, 2964, 2966-2975, 2977-2978, 2982, 2984-2986, 2989-2997, 3000-3002, 3004, 3007-3467, 3475-3492, 3494-3526, 3528, 3530-3532, 3534, 3536-3537, 3539-3542, 3544-3545, 3547-3548, 3550, 3555-3556, 3562-3563, 3565, 3567-3570, 3575, 3578, 3580-3581, 3583-3588, 3592, 3595-3598, 3600, 3603, 3605, 3607, 3610, 3614, 3621-3622, 3624-3625, 3627-4297, 4308, 4312, 4317-4319, 4321, 4329, 4332-4439
C13 KCB00212-00214, 216-221, 223-228, 231-233, 236, 239-252, 257, 260-261, 268-277, 281-286, 291-292, 294, 296, 299, 501-513, 515, 519-537, 540, 548-552, 565-568, 570-573, 575, 577, 580-618, 620-634, 647, 650-651, 664, 667, 671-673, 676, 678, 680-682, 684-686, 692, 695-696, 703-705, 708, 710-712, 714, 717-722, 724-727, 729-732, 735, 737-738, 740-745, 747-751, 754-857, 859, 861, 863-873, 876-881, 883-886, 888-900, 903-904, 907, 909-910, 912-929, 931, 934-935, 937-1075, 1078-1340, 1343, 1345-1363, 1373-1854, 1856-1915, 1917-2098, 2100-2147, 2149-2608, 2610-2627, 2629-2638, 2640-2646, 2650-2652, 2654, 2658-2662, 2668-2826, 2828-3423, 3429-3441, 3454, 3457-3467, 3474-3511, 3529-3542, 3556-3572, 3578-3614, 3624-3642, 3662-3680, 3682-3796, 3798-4195, 4197-4355, 4357-5321, 5323-5569, 5571-6646, 6649, 6652-6654, 6657-6658, 6661-6664, 6668, 6670-6676, 6678, 6681, 6684-6685, 6688, 6690, 6692, 6696, 6701-6702, 6705-6706, 6709-6710, 6712, 6715, 6717-6718, 6726-6727, 6731, 6733, 6735, 6737, 6739, 6741-6744, 6746-6748, 6752-6758, 6760-6761, 6763, 6765-6769, 6771-6772, 6774-6776, 6778-6781, 6783-6786, 6788-6789, 6791-6793, 6795-6799, 6801-6812, 6814-6816, 6818-6820, 6823-6825, 6827-6829, 6832, 6834, 6838-6841, 6845, 6847, 6849, 6852-6854, 6857-6859, 6861-6863, 6865-6866, 6868-6871, 6873-6878, 6881, 6883-6884, 6886-6888, 6892, 6896-6898, 6900, 6903-6905, 6907-6908, 6910-6912, 6914-6923, 6928-6929, 6933, 6937, 6948-6950, 6952, 6954, 6956-6961, 6963, 6966-6968, 6972-6973, 6978, 6980-6984, 6987-6989, 6992-6996, 6999-7001, 7006, 7010, 7012, 7014-7016, 7019, 7021, 7023, 7028, 7031, 7033-7034, 7038-7039, 7041-7043, 7045-7047, 7051, 7053, 7056-7057, 7060-7061, 7063, 7065, 7067-7068, 7070-7076, 7078-7081, 7083-7090, 7092-7093, 7096-7097, 7099, 7101, 7103, 7105-7111, 7113-7114, 7116-7118, 7120-7122, 7125-7131, 7134-7678, 7680-7708, 7710-7812, 7821-7852, 7861-9819, 9821-10415, 10417-10463, 10465-11194, 11196-11877, 11879-13070, 13072-13172, 13174-13181, 13183-13192, 13194-13200, 13202-13209, 13211-13254, 13256-13306, 13308-13490, 13492-13581, 13583-13825, 13827-13831, 13833, 13836-13838, 13843-13850, 13853-13855, 13857, 13859, 13861-13862, 13864-13866, 13868-13869, 13871-13872, 13875-13877, 13882-13884, 13888-13889, 13891-13892, 13894-13895, 13897-13901, 13903-13904, 13907-13909, 13911-13940, 13942-13952, 13954, 13960, 13962-13966, 13968, 13970-13972, 13974, 13976-13979, 13984-13986, 13988, 13990-13991, 13993-13995, 13999-14008, 14010-14013, 14015-14019, 14021-14024, 14026-14031, 14033-14034, 14036-14037, 14039-14042, 14044-14046, 14048-14058, 14060, 14062-14077, 14079-14081, 14083-14084, 14086-14087, 14089-14093, 14095-14106, 14108-14109, 14111-14555, 14557-14811, 14813-14853, 14855-15055, 15057-15076, 15078-15143, 15145-15161, 15163-15218, 15220-15394, 15396-15407, 15409-15410, 15412-15446, 15448-15463, 15465-15494, 15496-15498, 15500-15512, 15514-15524, 15526, 15528-15530, 15532-15708, 15710-15712, 15714-15717, 15719-15868, 15870-15880, 15882-15885, 15887-16016, 16018-16019, 16021-16024, 16026-16041, 16043-16047, 16049-16052, 16054-16299, 16302-16304, 16306-16426, 16429-16430, 16432-16615, 16617-16619, 16621-16642, 16644-17282, 17284-17543, 17545-18891, 18893-19071, 19073-19