30519 Mercury WASHER, UPPER MOUNT BOLT (3/8 ID)

28Apr2015
U-201
A-137
D-156
O-158
Before/After
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL FILTER ON CERTAIN 924K, 930K, AND 938K WHEEL LOADERS
1306 1308 PS44719
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44719" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Apr2016
PROBLEM
The 269-8325 Engine Oil Filter used on certain 924K, 930K, AND 938K Wheel Loaders have a rubber anti-drain valve (ADV). Some pieces of the ADV may break off and enter the lube-oil system. These pieces may get lodged in the piston's cooling jet spray nozzle.
AFFECTED PRODUCT
Model Identification Number
924K ENC00248, 449, 453, 495, 525, 547, 552, 558, 647, 826-827, 833, 889, 896, 953, 982, 998, 1000, 1003-1004, 1010-1011, 1017, 1027, 1034, 1039, 1041-1043, 1046, 1056-1057, 1059-1073, 1076, 1080, 1082-1084, 1086, 1088-1110, 1112-1118, 1120-1134, 1136-1150, 1152, 1156-1180, 1182-1192, 1194-1301
HJF00259, 265, 328, 331-332, 337, 392, 417, 423, 427, 443-444, 446-448, 461, 471, 475, 477, 479, 483, 494-496, 498-499, 547-549, 564-565, 567, 573-600, 602-620
930K DYB00186, 203, 210-211, 214, 216, 219, 223-224, 228-229, 232-236, 251-263, 266-268, 270, 273-277, 280-281, 283, 290-291, 293, 300-310, 312-316, 318-398
EYE00127, 274, 378, 382, 415-418, 421-422, 426, 451, 456, 461, 469, 492, 501-502, 514, 521, 530, 533, 535, 539, 562, 588, 622, 624-625, 627-629, 636, 638-642, 644, 646-652, 654, 656-660, 662-671
938K HFW00148, 166-167, 215, 264, 276, 295, 302, 313, 322, 344, 387-389, 480-483, 486-487, 506, 509, 512, 518, 530, 533, 536, 539-540, 546, 552, 554-567, 569-574, 576, 578, 580-581, 584, 588, 597-611, 613, 615-618, 624-643, 646-651, 655, 657-670, 673, 675-679, 681-705, 707-712, 715-802
XXT00137, 364, 487-488, 495, 552, 599, 607, 609, 639, 642, 662, 665, 671, 698, 701, 703, 721, 729-730, 732, 738, 742, 746, 748, 750-752, 758, 760, 762, 765, 767, 769, 773-781, 784-785, 787-790, 792-793, 795-796, 799-803, 805-806, 809-817, 819, 825-836, 838-839
PARTS NEEDED
Qty
Part Number Description
1 4621171 FILTER-LUBE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
At the earliest opportunity, if the existing engine oil filter on the machine is not a 462-1171 Engine Oil Filter, then remove the filter and replace it with a 462-1171 Engine Oil Filter.
SERVICE CLAIM ALLOWANCES