36612-94421 Suzuki GROMMET

August 20, 2001
U-223
AU-140
O-165
Priority ENGINE EMISSION LABELS ANDAN OWNER NOTIFICATION LETTER TO BE PROVIDED TO OWNERS OF CERTAIN 1997 AND1998 ENGINES INSTALLED IN 120H MOTOR GRADERS
74051000 PI30175
This Program must be administered assoon as possible. When reporting the repair, use "PI30175" as the Partnumber and "7751" as the Group Number, "56" as the Warranty Claim DescriptionCode and "T" as the SIMS Description Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst.
TERMINATION DATE
August 31, 2002PROBLEM
Certain 1997 and 1998 120H Motor Graders, with3116 engines installed may have been shipped to U.S. and Canada withoutthe appropriate Emissions Certification Label.AFFECTED PRODUCT
Label No. 1 120H Motor Graders ( with 1997 enginearrangement 146-8336, and engine serial numbers 98Z20027- 98Z26402 )Model Identification Number120H 3GR71-73, 76-77 4MK298, 300, 303, 315, 318, 327, 330, 350-351, 404, 406-413, 417-418, 423-424, 426-431, 435-438, 440, 444-446, 449-451, 463-467, 469, 474-476, 646Label No. 2 120HMotor Graders ( with 1998 engine arrangement 146-8336, and engine serialnumbers 98Z26564 - 98Z31833 )Model Identification Number120H 3GR74-75, 78-81 4MK477, 482, 488-490, 493, 503, 506, 512, 519, 522-523, 525, 527, 529-531, 534-535, 539-541, 543, 545, 549-553, 555-556, 560, 563-567, 570, 572, 575-576, 578-579, 582-590, 593-595, 597, 599-600, 604, 607-614, 616-621PARTS NEEDED
Dealers will not need to order partsfor this Program. A replacement Engine Emissions Label for each AffectedMachine is enclosed with the Owner Notification Letter and mailed directlyto the Owner (sample copy attached, for reference).ACTION REQUIRED
No Dealer action is needed, unless the Dealeris on record as the Owner of the machine. The Owner Notification Letterinforms the Customer that the Emission Label on the valve cover of theengine may have been omitted. Each Owner Notification Letter includes areplacement Engine Emission Label, and requests the customer to apply itto the valve cover on the engine of the Affected Machine.In cases where the Dealer is the machine owner(Dealer inventory, rental fleet, etc.), the Dealer will receive the OwnerNotification Letter, and is expected to install the label. If unit hasbeen sold, and the Dealer receives the Owner Notification Letter, the Dealeris expected to inform the Customer and forward the Owner Notification Letterand label for the Customer to install.For any questions, Dealers may call ProductSupport 309-675-5236.OWNER NOTIFICATION
A copy of the Owner Notification letter that willinclude the emission label is attached. A pre-addressed and postage-paid"return envelope" will be included for the owner to return the Owner NotificationLetter and Emission Label if the owner no longer has the machine, or ifthe machine already has an emissions label.SERVICE CLAIM ALLOWANCES
No Parts, Labor, or other expenses are allowed.Replacement Engine Emission Labels are included with the Owner Notificationletters, and are expected to be installed by the Owner at the owner's convenience.This Service Letter is intended to provide a permanent record of AffectedMachines for which Owner Notification Letters and replacement Labels weresent, and to inform Dealers.Attach (1-Owner Notification)
(2-Illustration)COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999Dear Caterpillar ProductOwner:The 1997 or 1998 engineinstalled in your 120H Motor Grader listed below is certified to meet theEnvironmental Protection Agency's non-road emission regulations. However,it is possible that the engine may have been shipped without the EmissionLabel.Please apply the enclosedreplacement Emission Label to the valve cover of the engine or a flat placeon the engine where the label can be easily viewed after application. Peelthe backing from the self-stick label, and apply it to a clean, dry areaof the engine valve cover (TOP COVER OF THE ENGINE) or wherever is appropriate.__ If the engine alreadyhas an emission label, please return the new replacement label and thisletter in the return envelope provided. The Emission label is a separatelabel about 9 inches long; and should not be confused with the Engine InformationLabel which shows engine data, and is 4.5 inches long.__ If you no longer ownthe machine(s) listed below, please return this letter and