13521-93900 Suzuki Ring

December 6, 2002
U-316
Priority PRODUCT IMPROVEMENT PROGRAM FOR INSTALLINGENGINE EMISSIONS LABELS ON CERTAIN 953C TRACK TYPE LOADERS
7405 PI30430
This Program must be administered assoon as possible. When reporting the repair, use "PI30430" as the Partnumber and "7751" as the Group Number, "56" as the Warranty Claim DescriptionCode and "T" as the SIMS Description Code. Exception: If the repair isdone after failure, use "PI30430" as the Part Number, "7751" as the GroupNumber, "96" as the Warranty Claim Description Code, and "Z" as the SIMSDescription Code. The information supplied in this serviceletter may not be valid after the termination date of this program. Donot perform the work outlined in this Service Letter after the terminationdate without first contacting your Caterpillar product analyst.
COMPLETION DATE
TERMINATION DATE
June 30, 2003 December 31, 2003PROBLEM
Engine emissions labels need to be installed oncertain 953C Track Type Loaders. Engine emissions labels will be sent inthe owner notification letter to owners of 953C Track Type Loaders with1164803 arrangement and built between January 1, 1997 and November 21,2002.AFFECTED PRODUCT
Model Identification Number
953C 2ZN755-757, 760-764, 766-772, 777-785, 787,792-817, 819, 820, 822, 824, 825, 827, 828, 831-833, 835-837, 839-842,844-846, 848-859, 861, 863-868, 872, 874, 877, 880, 882, 885, 887, 891-894,897-902, 904-927, 929, 930, 933, 934, 936, 937, 940-942, 944-947, 950-954,956-962, 964, 965, 967, 969-971, 973-976, 980-990, 992, 994, 996, 999,1000, 1002, 1003, 1005-1007, 1009-1012, 1014-1033, 1035-1039, 1041, 1042,1044, 1045, 1051-1054, 1057-1060, 1062-1070, 1072-1075, 1078-1080, 1082-1089,1092, 1093, 1095, 1097-1103, 1105, 1107-1109, 1111-1122, 1124-1127, 1129-1161,1164-1167, 1169, 1172-1184, 1186, 1188-1213, 1215-1230, 1232-1242, 1244-1246,1248-1250, 1252, 1253, 1257, 1258, 1260, 1261, 1264, 1266, 1267, 1269,1270, 1272-1284, 1286, 1288-1290, 1292-1297, 1299-1303, 1305-1321, 1324-1326,1328, 1329, 1331-1335, 1337, 1338, 1340-1342, 1344-1359, 1361-1366, 1368-1384,1386-1388, 1391-1392, 1394-1396, 1398-1404, 1406-1414, 1416-1422, 1424,1425, 1427-1429, 1431-1468, 1470-1471, 1473, 1474, 1476-1478, 1480, 1482-1489,1491-1503, 1505-1508, 1511-1513, 1515, 1517-1519, 1521-1524, 1526, 1527,1529, 1531, 1533, 1535, 1537, 1538, 1540, 1541, 1543, 1544, 1546-1550,1552-1557, 1559-1564, 1566, 1567, 1569-1578, 1580, 1581, 1583, 1584, 1587,1589, 1590, 1592, 1593, 1595-1599PARTS NEEDED
Dealers will not need to order parts for thisProgram. A replacement engine emissions label for each affected machinewill be enclosed with the Owner Notification Letter and mailed directlyto the owner (sample copy attached, for reference).ACTION REQUIRED
No dealer action is needed, unless the dealeris on record as the owner of the machine or if the customer requests youinstall the label. The owner notification letter informs the customer thatthe engine emission label may not have been installed on the valve coverof the engine of the affected machine serial number. Each owner notificationletter includes a replacement emission label and instructs the customerto apply it and how.OWNER NOTIFICATION
U.S. and Canadian owners will receive the attachedOwner Notification with the emission label. A pre-addressed and postagepaid "return envelope" will be included. The owner should return the notificationletter and label, if the owner no longer has the machine; or if the enginealready has an emission label.SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts Labor Hrs. Parts Labor Hrs. Parts Labor Hrs.
0% 0.5 0 0 0 0
No Parts, Labor or other expenses areallowed unless the customer requests the dealer perform the rework. Replacementemission labels are included with the owner notification letters and shouldbe installed by the owner. If the customer requires the dealer to installthe decal, Caterpillar will allow 0.5 hours of labor. Nothing will be allowedfor dealer owned machines.PARTS DISPOSITION
Handle the parts in accordance with your WarrantyBulletin on warranty parts handling.
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAMAS SOON AS POSSIBLE.Attach. (1-Owner Notification) COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999PRIORITY - Engine Emissions LabelsNeed To Be InstalledMODELS INVOLVED - 953C TrackType LoadersDear Caterpillar Product Owner:Engine emissions labels needto be installed on certain 953C Track Type Loaders.Please apply the enclosed replacement emission label to the enginevalve cover (top cover of the engine) or to a flat place on the enginewhere the label can be easily seen after application. Peel the backingfrom the self-stick label and apply it to a clean, dry area on the engine.__ If the engine already hasan emission label, please return the new replacement label and this letterin the return envelope provided. The emission label is a separate labelabout 9 inches long; and should not be confused with the engine informationlabel which shows engine data which is 4.5 inches long.__ If you no longer own the machine(s)listed below, please return this letter and the replacement label(s) andfill in as much information as possible about the purchaser or dealer inthe space provided.New Owner or Dealer: ________________________________Address ______________________________________________________________________________________