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CHANGE IN REMAN 3500 ENGINE SHIPPING INSTRUCTIONS
North America Commercial Division (NACD), Latin America Commercial Division (LACD), Asia Pacific Division (APD) and only Europe Africa Middle East (EAME) dealers serviced by the Johannesburg Distribution Center
Effective today, please ship ALL Reman 3500 engines to Corinth, Mississippi. This includes all warranty and non-warranty 3500 engine core shipments.
Please disregard the Warranty Core shipping instruction posted in the REM 03-27 IRM, PELJ0231
ALL Reman 3500 cores should be shipped to the address below:
Caterpillar Inc. 501 Cardinal Drive Corinth, MS 38834
There is no change for EAME dealers that are serviced from the Grimbergen Distribution Center. Dealers should continue to ship all warranty and non-warranty 3500 engine cores to Grimbergen.
Core Management
Please refer to the Caterpillar? Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date.
For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).
If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help.
PELJ0310 CATERPILLAR? ?2004 Caterpillar